Chief Customer Officer of Sure International, Charlotte Dunsterville, is back to answer 4 quick-fire questions.

Amtrak’s Director of CX discusses key learnings from their digital customer experience transformation journey.

Why all brands can take a leaf out of the book of the luxury sector to treat customers like royalty.

“The best customer experience is really very simple… All it takes is for the customer to know that, yes, you are thinking of them,” says CX Network’s Community Manager.

The VP of Customer Experience at Air Transat talks about the difference between serving B2B and B2C customers, the importance of offering added value, and why the frontline are stars.

This free webinar with the experts at Altimeter Group and Clicktale looks at how emotion and mindset can be derived from digital data and how brands can capitalise on this insight to deliver exception...

The Chief Customer Officer of Sure International says that customer satisfaction is a company-wide responsibility and every team member has to be on board.

What leadership lessons does a record-breaking cyclist have to share? Listen to this week’s podcast to find out

The innovators, the game changers and the rule breakers who are revolutionising CX.

“Top-level global executives – no matter their function – are nearly uniformly focused on CX,” says Seth Adler as he reflects on the podcasts he’s created for CX Network and B2BiQ to date.

From hyper personalisation to the hybrid workforce, here are the top CX trends to incorporate in your strategy in 2018.

As human beings, we understand emotions - because we feel them. That is, after all, what an experience is…an emotional sensation in a moment.

This free webinar with the experts at PerfTech will teach you how a browser-based solution optimises engagement that in turn leads to an extended customer life span, meaning more opportunities for mon...

The Director of Customer Experience for the automotive brand in Australia talks about the data-driven customer and employee insights, technologies and cultural changes that are helping lift CX standar...

How are five giants of the customer experience world using AI to stay one step ahead of the rapidly climbing curve?

This viral hit is an important reminder for CX professionals: there is no one reality when it comes to the individual.

The SVP Group Director, Contact Centre Escalation and Specialised Teams at Citizens Bank talks about the importance of listening and focusing on every customer conversation, to drive success.

Nissan’s GM Customer Quality and Training is back in the hot seat today, to answer three burning customer experience questions.

Industry survey launched to gauge organisations’ customer-centricity and how they adapt in an omni-channel landscape. We all know that customer experience can be a key differentiation in an overcrowd...

Interview with Prudential’s Chief Customer, Marketing and Digital Officer on the importance of shifting from product-centricity to customer-centricity.

The VP Customer Experience Transformation of Liberty Global says that Amazon’s CX is a driving force of businesses having to embrace experience. Rhona Bradshaw is the VP Customer Experience Transforma...