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Whitepapers

30 whitepaper results
of 2
NPS Data Customer Experience Success

Net Promoter Score (NPS) has become the most widely accepted measure of customer loyalty and retention. It is also the only customer experience... Learn more

Tags: nps | loyalty | retention
ROI Customer Experience Management

Companies used to compete primarily on product, service or price. Now if they expect to thrive, they compete on customer experience. By providing a... Learn more

Multi-Channel Connecting Customers to a Deeper Conversation

How to communicate through multiple channels for greater engagement and retention. In our digital age there has been a lot of talk about the... Learn more

How to Capitalise on the Digital Disruption Impacting Customer Experience

When you search for the meaning of digital disruption online, you’ll find as many different answers as there are results. It affects organisations (... Learn more

customer service, contact centre, outsourcing, case studies, interviews

The customer service technology, tools and processes have evolved tremendously, accelerating in the last few years, and so have the requirements for... Learn more

outsourcing

Outsourcing has gone hand in hand with call centres for decades. Whether for budgetary reasons entirely, to provide a better service or to reap... Learn more

Digitla Marketing

There’s no denying that we live in a digitally-focused world. Internet traffic has increased fivefold in the last five years alone and is set to... Learn more

financial services

The Nordic financial industry has awoken to the importance of customer experience being the key competitive differentiator. As with the global... Learn more

challenges

What are the biggest challenges within customer experience today, and how can you tackle them? Our Global State of Customer Experience 2016 report... Learn more

Global State Customer Experience

Our in-depth research report looks at the key customer experience trends, challenges and investments for the next 12 –18 months and the digital... Learn more

30 whitepaper results
of 2