Retention
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
Enterprising customer loyalty and retention in financial services
January 27 by CX NetworkThe report explores the tools that drive customer loyalty and retention and assesses how these various technologies can help financial services businesses to separate themselves from the increasing co...
How businesses are using loyalty to combat inflation
January 11 by Adam JeffsLearn how Virgin Group is driving customer retention through rewards and loyalty programs
CX Accelerator
September 23 by CX NetworkDiscover if your organization is a CX riser or CX champion and chart your course to the next level
Elevating customer experience through tech in Asia
June 21 by Darwin Jayson MarianoBy taking a hyper-personal approach to CX, marketers throughout Asia can get closer to their customers and improve retention
Enhancing employee experience: your talent retention toolkit
February 23 by Olivia PowellHow organisations are leveraging insights across their businesses to create better experiences for their employees and in turn their customers
Rewarding loyalty is still crucial in retaining a customer base
October 31 by Katie SadlerResearch reveals key drivers that keep consumers returning to brands time and time again The technology sector ranks top of the UK’s first Brand Loyalty Index, following a study that questioned 7,000...
Are you truly engaging with your customers?
April 17 by Adrian SwinscoeHow to improve customer service, engagement and customer experience with Adrian Swinscoe
How to Use Comparative NPS Data to Drive CX Success
November 07 by CX NetworkDownload this whitepaper to learn customer experience strategies to motivate employees to achieve NPS goals.
The Key to Connecting Customers to a Deeper Conversation
September 05 by CX NetworkHow to communicate through multiple channels for greater engagement and retention. In our digital age there has been a lot of talk about the importance of engaging with your customers on their preferr...
Turn Churn into Value and Maximize Customer Value Management
April 20 by Maya FowellHow can operators keep your customers engaged, satisfied, and most importantly spending on their networks?
How to Reduce Churn and Improve Customer Retention
January 24 by CX NetworkEvery telecoms provider knows that it is much cheaper to retain an existing customer than it is to acquire a new one.