research
Drive business growth with great customer experience
March 19 by CX NetworkForrester reports that 50 per cent of customer experience (CX) professionals can’t determine what an improvement in customer experience is worth to their business.
Rewarding loyalty is still crucial in retaining a customer base
October 31 by Katie SadlerResearch reveals key drivers that keep consumers returning to brands time and time again The technology sector ranks top of the UK’s first Brand Loyalty Index, following a study that questioned 7,000...
How Machine Learning helps AI-driven speech recognition
June 21 by CX NetworkSpeech recognition provides extra depth to customer feedback, but how do artificial intelligence and machine learning help drive this even further?
FORRESTER EXCLUSIVE: The Customer Experience Revenue Growth Equation Holds True In Europe
June 07 by CX NetworkRecent research by Forrester in the US showed that superior customer experience (CX) drives superior revenue growth when customers are free to switch their business and competitors offer differentiate...
FORRESTER EXCLUSIVE: The Customer Experience Revenue Growth Equation Holds True In Europe
May 30 by Harley ManningDownload to find out if customer experience in Europe creates and sustains customer loyalty like it does in the US.
The Sweet Smell of Customer Experience Excellence
September 15 by Zarina de RuiterBath and beauty retailer Lush has been named the number one customer experience brand in the UK by KPMG Nunwood.Customer specialists KPMG Nunwood have released their latest Customer Experience Excelle...