podcast
Podcast: Insights in CX with NCBA Bank and Oracle
December 02 by Ben WattsAngela Muriuki, Head of Customer Management Consumer – Digital Business at NCBA Group, and Abdul Hamid Ebrahim, Director of Transformation Services at Oracle CX, join CX Network for our latest podcast
Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success
July 01 by Adam JeffsThe Global Marketing for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes to Avoid. Along the way, he also sets a path for success all while sharing use cases from his impre...
Ilan Frank on channel-based messaging
April 22 by CX NetworkIlan Frank, VP of product at Slack, shares how channel-based ,messaging became a true alternative to email
Karen Tilstra on what makes innovation meaningful
April 08 by CX NetworkKaren Trista, co-founder of the Florida Hospital Innovation Lab, discusses what skills go into meaningful innovation
NPS creator on how to boost employee engagement
March 25 by CX NetworkCreator of the Net Promoter System (NPS), Fred Reichheld, discusses why positive employee experiences can lead to higher profits
Breathe life into your commute with these powerful CX podcasts
February 21 by Chanice HenryCX Network’s recommended selection of customer experience (CX) focused podcasts to inspire you on your journey to delivering better customer care (and to the office).
How customer expectation has evolved with AI
December 18 by CX NetworkSalesforce data scientist, Sarah Aerni, on how expectation in customer experrience has evolved with the introduction of AI
How to implement meaningful digital transformation
December 11 by CX NetworkSenior director for digital transformation at Schneider Electric, Helenio Gilabert, discusses the meaningful implementation of digital transformation
Coca-cola director of business on digital transformation
December 09 by CX NetworkMax Just, global director of business integration and program management in associate services at the Coca-Cola Company discusses how companies can better prepare for transformation in today’s rapidly...
Unpacking the value of structured data
November 27 by CX NetworkLean and digital transformation lead for Zurich Insurance Company, Deepak Subbarao, talks with CX Network about structured data
30 under 30 finalist: Suzy Nixon, Bupa
September 28 by Seth AdlerSuzy discusses how she built a customer-first culture in Bupa by unraveling the bias that was driving employees to misinterpret what customers actually wanted.
Solving customer pain points with artificial intelligence
July 05 by Seth AdlerThe customer service team at Lufthansa won the internal battle to be the first to implement AI, and they used it to solve customer pain points.