panel
How to build loyalty without a human touch in a digital world
January 16 by CX NetworkLearn how to utilise digital interaction data from multiple channels to deliver better customer experiences.
Personalisation Best Practices from Accor Hotels
April 18 by CX NetworkAt the Customer Experience Exchange for Europe Mike Havard, Director of Ember Services, hosted a panel discussion on personalising the customer experience.
How the Latest Digital Developments Will Shape the Future
March 07 by CX NetworkAt the Digital Marketing Exchange in London, Lucien van de Hoeven, Executive Vice President, EMEA at MarketShare, hosted an insightful interactive panel discussion on the latest digital trends and dev...
CX TALK: Breaking Through Silos to Drive Customer-Centricity
February 02 by CX NetworkStrategies to drive customer-centricity in an organisation, including how to work through silos.
CX TALK: How Can You Simplify the Customer Experience?
August 11 by Zarina de RuiterAt this interactive panel discussion from the CEM Telecoms Global Summit in London, Amanda Hutton, VP Customer Experience & Delivery at Optus, and Sachin Kumar Das, Vice President (National Head)...
The People, Systems and Processes Behind an Excellent CX
August 02 by Zarina de RuiterAt the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.
CX TALK: Customer Experience Strategy 2018 – What Does the Future Hold for CX Professionals?
May 26 by Zarina de RuiterAt the recent CX Excellence World conference in Paris, a panel of customer experience leaders discussed the topic of strategy and what the future holds for the industry. Panelists include: Andre Guye...