interview
Meet the board: Nadya Melic, Vodafone Business
November 24 by Melanie MingasCX Network Board Member Nadya Melic talks about the changing role of telcos and the impact of next-generation technology on employee and customer experiences
Leaving the corporate world: how the founder of Starfish CX is going it alone
September 05 by Melanie MingasStarfish CX founder DeAnna Avis explains how she implemented an award-winning total transformation
Measuring the magic flywheel of customer love with Fred Reichheld
September 02 by Melanie MingasFollowing on from his latest book, Fred Reichheld tells CX Network why earned growth is the next frontier
Under pressure: safeguarding CX in a downturn
August 19 by Melanie MingasAs supply chains, staffing and budgets continue to cause headaches, CX standards face new pressure. Shep Hyken explains how to thrive despite the challenges all around
Rescue customers from churning with good service recovery
August 24 by CX NetworkBruce Temkin, head of Qualtrics XM Institute, discusses the benefits of good service recovery
Meet the CX Network team: Content Producer Adam Muspratt
July 23 by Adam Muspratt"Whether if its a grand or small gesture, surprising a customer with a gesture of any size is a great way of winning them back," says CX Network’s Content Producer.
Solving customer pain points with artificial intelligence
July 05 by Seth AdlerThe customer service team at Lufthansa won the internal battle to be the first to implement AI, and they used it to solve customer pain points.
Meet the CX Network LIVE speaker: Senior Strategy Manager
June 27 by Zarina de RuiterGoogle’s Senior Strategy Manager discusses the role of artificial intelligence and machine learning in the CX of the future.
Igniting a customer experience mindset in utilities
June 21 by Seth AdlerArizona Public Service’s GM of Customer Service Operations & Strategy talks about taking her hospitality customer-focused mindset into the utilities sector.
A recipe for success: 4 quick-fire questions with Sure International
June 20 by Adam MusprattChief Customer Officer of Sure International, Charlotte Dunsterville, is back to answer 4 quick-fire questions.
Meet the CX Network LIVE speaker: Director of CX at Amtrak
June 19 by Zarina de RuiterAmtrak’s Director of CX discusses key learnings from their digital customer experience transformation journey.
'Brands need to provide a luxury customer experience’
June 14 by Seth AdlerWhy all brands can take a leaf out of the book of the luxury sector to treat customers like royalty.