CX Exchange FS US
How BBVA Compass Measures and Improves Customer Interactions
March 23 by CX Network
Kristin Julbert is the Director Client Experience at BBVA Compass. In an interview at the Customer Experience Exchange for Financial Services: US, she spoke about:The challenges of measuring and impro...
CX TALK: Breaking Through Silos to Drive Customer-Centricity
February 02 by CX Network
Strategies to drive customer-centricity in an organisation, including how to work through silos.
CX TALK: The Changing Culture of Customer Experience
January 12 by CX Network
The former Global Director, Client Experience at Citi discusses the reality of customer experience cultures.
Forrester on Using Data to Drive Individualised Experiences
December 20 by Zarina de Ruiter
Watch this session from the Customer Experience for Financial Services: North America event presented by Michael Gazala VP & Research Director at Forrester.
CX TALK: How Fidelity Integrates CX in Their DNA
November 01 by CX Network
Watch this interview featuring Maura Hunter the Senior Vice President of financial services corporation Fidelity.
CX TALK: Why AXA Prioritises Innovation & Foresight
October 11 by CX Network
How AXA embeds the customer within the DNA of the organisation
CX TALK: MasterCard’s Customer Experience Transformation
October 04 by CX NetworkCindy Chastain is the SVP Group Head, Customer Experience & Design at MasterCard. In an interview at the Customer Experience Exchange for Financial Services US she spoke about:The challenges and o...
