cx exchange europe
Personalisation Best Practices from Accor Hotels
April 18 by CX Network
At the Customer Experience Exchange for Europe Mike Havard, Director of Ember Services, hosted a panel discussion on personalising the customer experience.
CX TALK: How Metro Bank Builds Emotional Engagement
March 28 by CX NetworkChris Brindley is the Managing Director of Metro Bank. In an interview at the Customer Experience Exchange for Europe, he spoke about:How financial services can rebuilt trust with their customersThe i...
CX TALK: Nissan’s Emotional Customer Engagement Strategy
March 21 by CX NetworkGerhard Fourie is the General Manager, Global Brand Strategy at Nissan. In his presentation at the Customer Experience Exchange for Europe he discussed the need to have conversations outside of the pu...
CX TALK: Customer Experience Transformation at TNT Express
March 14 by CX NetworkJanet Verden is the Perfect Transition Executive at TNT Express. Her presentation at the Customer Experience Exchange for Europe was around their customer experience transformation, and how they’ve a...
CX TALK: Virgin Atlantic’s Road to Customer-Centricity
March 02 by CX NetworkErik Varwijk is the EVP Commercial for Virgin Atlantic. At the Customer Experience Exchange for Europe, he presented an insightful session on Virgin Atlantic’s journey from being the challenger to Br...
CX TALK: Accor Hotels’ Devotion to Changing the Customer Experience
February 16 by Tania Silva-JonesMariana Machado is the Customer Behaviour Director at Accor Hotels. In an interview at the Customer Experience Exchange Europe she spoke about:The role of data in the wider customer experienceLinking...
CX TALK: How Nissan’s Internal Culture Drives Its Customer Experience
January 10 by Tania Silva-JonesGerhard Fourie is the General Manager Global Brand Strategy at Nissan. In an interview at the Customer Experience Exchange Europe he spoke about:How to create a consistent CX aligned with the brand pr...
How BT Creates a Seamless CX Across the Group
December 15 by Tania Silva-Jones
Andrew Jones is the Managing Director, Group Customer Experience at BT. In an interview at the Customer Experience Exchange Europe
CX TALK: How Levi’s Creates Memorable Consumer Experiences
November 24 by Tania Silva-JonesSeth Ellison is President at retailer Levi’s. In an insightful interview at the Customer Experience Exchange Europe he discussed:Taking consumer power and consumer value to attach it to the brand heri...
