CX
The 6 biggest trends influencing customer loyalty in 2023
June 09 by Leila HawkinsThese are the key trends CX Network’s research has identified as having the biggest impact on customer loyalty this year
7 essential questions for a successful CX implementation
June 07 by Colin ShawColin Shaw explains why it is time to stop running and start focusing on the strategic questions that will define the future of CX
Why human digital experiences are better for business
May 02 by CX NetworkIn CX, digitalization can be a double-edge sword – discover how to meet customer demand with a human touch
Making the case for CX in times of uncertainty
April 11 by CX NetworkTackle global challenges head on and make the business case for CX growth
How Sephora uses digital channels to deliver on customer centricity
February 17 by CX NetworkCX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition
3 trends shaping the progression of self-service in CX
January 23 by Adam JeffsUncover the major trends shaping the adoption and implementation of self-service CX
IQPC Digital Media Kit for Client Dashboard
July 09 by CX NetworkDownload our Media Kit for a list of packages we offer, including whitepaper & case study campaigns, market reports, customer content, online events, video opportunities and much more.
Medallia Webinar: 2020 CX Trends for Insurers
January 27 by CX Network2020 Forecast: Insurers fight to get ahead of the growing needs of their employees, customers and partners
Medallia Toolkit: How to Balance Human + Digital Customer Experiences
January 27 by CX NetworkInvesting in the right strategies that maximize customer value
Medallia Whitepaper: Harnessing Digital Insights
January 27 by CX NetworkGet the insights: Unleash the Power of Digital CX with Medallia
Medallia Research: Setting the Standard for CX in B2B
January 27 by CX NetworkMEDALLIA INSTITUTE RESEARCH: Setting the Standard for CX in B2B
Enhance the experience of customer care calls with storytelling
December 27 by Adam MusprattBy applying storytelling techniques to customer service calls, you can make these interactions enjoyable, memorable and compelling