CustomerExperience
The top customer experience influencers to follow in 2023
March 07 by CX NetworkOur guide to CX Network’s top influencers to follow in 2023
The new order of customer experience management
December 20 by Gautaam BorahAuthor and CX Network board member, Gautaam Borah, shares his outlook for experience management in 2023
The award-winning transformation of M&S Bank
November 02 by CX NetworkM&S Bank’s head of customer experience Sally Mitchell, tells CX Network about its transformation
The next frontier for digital CX in financial services
October 18 by Melanie MingasShirley Campbell, director of CX for at Payoneer, talks to CX Network ahead of her panel discussion at Digital CX 2022
Prove the ROI of UX research to improve customer experience
July 21 by CX NetworkBy calculating the unique ROI of UX research, CX teams can improve their processes and find it easier to quantify improvements
How to achieve digital CX excellence by following 5 steps
August 30 by K V DipuThe president of operations and CX head at Bajaj Allianz General Insurance Company, India reveals five steps for building customer-centric digital experiences
Need to invest in effective communication "right now"
July 27 by Dorian StoneGeneral manager of Grammarly Business, Dorian Stone, discusses why effective communication is vital to long-term success
Customer experience by design
May 24 by CX NetworkThis whitepaper investigates the five greatest CX challenges businesses will face when attempting to optimize customer experiences in 2021, offering succinct guidance and actionable insights that CX M...
The Big and Small ‘T’ in Digital CX Transformation
February 03 by Abdul Hamid EbrahimOn-demand webinar from CXN Live: Digital CX 2020 - Abdul Hamid Ebrahim, Director, CX Transformation Services, at Oracle talks about the The Big and Small ‘T’ in Digital CX Transformation .
Wasted up-sell and cross-sell opportunities flagged as the greatest cost of sloppy data management
July 22 by CX NetworkInsights from a range of CX professionals are analysed to understand customer data management in the APAC region
Customer engagement strategy used by luxury brands
July 30 by Darcy AlexanderA guide examining the customer experience and engagement strategies used by luxury brands
How to be a CX leader: Lessons from LinkedIn
May 29 by Adam MusprattPerry Monaco, Customer Experience Leader at LinkedIn, discusses the evolution of CX and where the role is heading in the future