culture
9 expert tips for your 2023 CX strategy
December 19 by Melanie MingasCX Network asks the experts to share their top customer experience trends for 2023
Five figures that prove EX should lead your 2023 strategy
November 25 by Melanie MingasCX Network rounds up five figures that signal where the employee experience is going in 2023
Progress in the battle to leverage AI for CX
January 19 by Chanice HenryDiscover how customer experience experts are overcoming the challenges of business culture and maximizing return on investment with artificial intelligence projects
Building a customer-first culture: the toughest CX challenge
November 13 by Adam MusprattResearch from CX Network reveals that CX practitioners are still struggling to create a culture where the customer is at the heart of the company
‘I’m a big believer that culture trumps everything’
November 01 by Seth AdlerIn this week’s podcast interview, Suzanne Henricksen talks about the importance of exmployees fitting into the company culture, saying that skills can be taught but culture cannot EPISODE OVERVIEW: S...
Improving the customer experience starts with corporate culture
October 11 by Jennifer MacIntoshDelivering a high-quality CX, consistently, across the entire organization, starts with your internal culture
How HP tackled the challenge of a company culture change
June 07 by Innovation ManagementTop tips to drive a successful company-wide culture change from the President and CEO of Hewlett Packard Enterprise
CX TALK: Microsoft’s Data Culture and the Future of Analytics
April 05 by CX NetworkJon Woodward is the Business Lead BI & Analytics at Microsoft. In his presentation at the Customer Insight & Analytics Exchange he discussed how to leverage the future of analytics and embrace...
Forrester's Indicators of Effective Customer-Centric Culture
February 20 by CX NetworkThis report from Forrester for CX Network looks into how you can track indicators of progress towards customer centricity to help you achieve this within your own organisation.
CX TALK: How Nissan’s Internal Culture Drives Its Customer Experience
January 10 by Tania Silva-JonesGerhard Fourie is the General Manager Global Brand Strategy at Nissan. In an interview at the Customer Experience Exchange Europe he spoke about:How to create a consistent CX aligned with the brand pr...
Creating a Culture of Innovation to Drive the Customer Experience
November 23 by Innovation ManagementAn article focused on defining innovation within a customer experience strategy.
5 Lessons From the Planet’s Most Ambitious Culture Program
June 07 by Jason MooreJason Moore, founder of AT OUR BEST and previously Global Culture Change Lead at HSBC, will be speaking at CX Transformation: Financial Services Nordics later this month about the ground-breaking cult...