automation
Spotlight on AI and diversity at the 2023 CCW Excellence Awards
July 12 by CX NetworkCCW Excellence Awards celebrated advances in technology, diversity and inclusion
5 trends APAC brands are building their CX strategies around
April 14 by Jerome SmailAsia-Pacific businesses are finding new ways to meet customer demands via new CX platforms and strategies
The CX cost equation and closing the engagement capacity gap
March 14 by CX NetworkDiscover which organizations are best prepared to solve the CX cost equation and lower the cost to serve through automation
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie MingasDean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
Enhancing employee experience with smart talent retention strategies
February 23 by CX NetworkThis reports shows how insights across your business can create powerful experiences for your employees and, in turn, your customers.
Expert insights on channel integration in CX
February 23 by CX NetworkHow integrated customer service can drive agent satisfaction, customer delight and business growth.
Reimagining artificial intelligence for an omnichannel world
February 10 by CX NetworkThis report explores how data can be used to proactively enhance the customer journey and experience through the application of AI-based tools.
Top tips for implementing personalized CX
January 27 by Olivia PowellExperts share their key learnings for introducing personalized customer experiences
State of personalized CX in APAC 2022
January 24 by CX NetworkDiscover the personalization strategies utilized by brands in the Asia-Pacific region to optimize their CX offerings.
Top five CX trends used in financial services
December 20 by CX NetworkThis CX report highlights how FS providers maintain good customer experiences thrive when proactive providers listen to customers and adapt accordingly in changing marketplaces.
CX personalization in APAC report 2022
November 30 by Olivia PowellHow to optimize your customer experience offering by introducing personalization
Reimagining contact centers with intelligent automation
September 06 by CX NetworkImprove quality and efficiency in the contact center with intelligent automation