Analytics
How to get started with the UK’s Consumer Duty
June 29 by James EdmondsA Consumer Duty for the UK’s financial services sector has big implications for CX. James Edmonds explains
Implementing data and analytics in APAC region to optimize CX
February 23 by CX NetworkUncover data and analytics strategies being implemented by brands in the APAC region to optimize and personalize their CX offerings.
Transforming customer centricity with Stan Swinton
January 23 by Melanie MingasStanford Swinton, founder of NPSx, tells CX Network about the skills and technology needed to win - and retain - customers
The NPS-boosting reinvention of ASOS customer care
November 07 by CX NetworkJoseph Vassie, head of insight and analytics at ASOS.com, tells CX Network about the retailer's customer care upgrade
How Farfetch created a real-time VOC index
August 09 by Melanie MingasFarfetch head of VOC, Arthur Zhuravsky, explains how the luxury fashion marketplace created its Customer Experience Index
The Big Book of Customer Insight and Analytics 2022
July 28 by Olivia PowellFrom enhancing personalization to closing communication gaps, the latest Big Book from CX Network details how predictive and real-time analytics are transforming the customer experience
How one start-up unlocked the power of CX data
July 27 by Melanie MingasThe co-founder of OCX Cognition, CX Network’s Pitchfest 2022 winner, explains how the start-up’s predictive analytics tool is taking the guesswork out of CX
CX Network launches 20 CX Leaders to Watch
July 19 by CX NetworkCX Network is calling all industry innovators, trailblazers and changemakers to share their CX success stories for the inaugural CX Network power list: 20 CX Leaders to Watch 2022.
10 key ingredients for luxury customer experiences
April 21 by K V DipuThe 10 crucial elements for delivering premium standards of customer centricity in brand experiences
A guide to decoding double-edged expectations
March 29 by Calabrio TeamCustomer expectations for speed, convenience and seamlessness are higher than ever. How do brands deliver experiences to this standard without losing the human-element customers crave?
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
Accelerating ROI in customer experience: Trend report
March 24 by Chanice HenryInsights from 120 CX experts on achieving financial returns from customer experience initiatives and investments