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Partners

Forrester

Forrester is CX Network's Independent Knowledge Partner and one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organisations.

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CSM

CSM is a leading online magazine and community for customer service managers and professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. At CSM you can join for free and receive a valuable customer service newsletter each month.

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Innovation Management

InnovationManagement.se's mission is to provide relevant, inspiring and actionable knowledge to businesses and individuals looking to increase their innovation capabilities. InnovationManagement.se hosts hundreds of thousands of unique visitors on its site, providing access to over 3,000 original articles, hundreds of tutorials and webinars, and a calendar of events related to the practice of innovation.

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CRMXchange

Founded in 1995, CRMXchange has long been recognised as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programmes required for successful contact center operations.

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Call Center IQ

Formed through the union of Call Center Week and Customer Management IQ, Call Center IQ is a community, resource hub and advisory for call centre and customer experience professionals. Leaders responsible for call centres, contact centres, operations, information technology, customer experience, customer care, customer service, customer support, social and mobile, are invited to register for a free Call Center IQ membership.

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CRM Academy Asia

CRMAA is the professional home for the CRM & CX professionals. Just as you’re there for your customers, CRMAA is here for you… advancing the profession and providing the programmes, tools and resources you need.

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The Digital Standard

The Digital Standard educates marketers on how to better embrace and use digital as a new skill set for their career. The website is run by Mark Middlebrook, SVP Interactive Marketing Manager at City National Bank. With more than 15 years specialising in Interactive Marketing, Mark has directed the inbound marketing strategy, social media and interactive marketing efforts to support the company's online revenue goals. And he shares his years of expertise and learning within the marketing industry on The Digital Standard.

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Call Center Week Winter Conference

The Call Center Week Winter Conference is where the customer care community comes together for all things customer service. Be inspired by guest speakers, keynote sessions, new technologies and a variety of learning formats to imagine a new future. You’ll be jazzed, inspired, and refreshed to take on what’s next.

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Retail, Marketing and Customer Analytics

As companies worldwide have been building up their data warehouses and analytical capabilities, many marketing and CRM managers would theoretically have at their disposal enough tools to get a better understanding of their customers. But do they know how to achieve this? What are the challenges? This LinkedIn group provides a platform for experts to discuss Retail, Marketing and Customer Analytics. It offers questions and answers to issues around concepts and methodologies, applications, algorithms, models, challenges, cultural aspects, etc.

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