Technology
Technology plays a pivotal role in shaping interactions and satisfaction levels in the field of customer experience today. From AI-driven chatbots providing instant support to personalized recommendation engines tailoring product suggestions, technology is revolutionizing how businesses understand and cater to customer needs.
These advancements not only boost efficiency but also foster stronger connections, leading to improved customer retention rates and higher overall satisfaction. Moreover, technology facilitates omni-channel experiences that are essential in today's interconnected world. Customers expect a consistent and integrated journey across diffferent touchpoints, whether it's through a website, mobile app or social media platform.
Explore the evolution of CX through transformative technologies with the resources below.
The Global State of CX 2023
May 25 by Melanie Mingas
The Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
Duolingo and Be My Eyes are revolutionizing CX with ChatGPT
April 12 by Adam Jeffs
Major brands like Duolingo and Be My Eyes are implementing ChatGPT’s AI technology to deliver innovative CX offerings
Dan Gingiss on personalized automation, ChatGPT and Chewy
March 02 by Adam Jeffs
Dan Gingiss tell CX Network about how brands should be applying personalization and automation, how Chewy sets itself apart and what ChatGPT means for the future of CX
Transforming customer centricity with Stan Swinton
January 23 by Melanie Mingas
Stanford Swinton, founder of NPSx, tells CX Network about the skills and technology needed to win - and retain - customers
3 artificial intelligence trends in CX to capitalize on in 2023
January 17 by Adam Jeffs
Uncover the biggest CX trends that will shape the progression of artificial intelligence in the customer service space
A step-by-step guide for customer journey mapping success
January 13 by Darcy Alexander
A guide to the steps required when implementing customer journey mapping
Nike’s Andrae Kirkland on the power of AI
December 09 by Adam Jeffs
Nike’s lead tech program manager explains how to get the most out of artificial intelligence and why a human element is still important
How Shopmium is disrupting data-driven customer engagement in FMCG
November 23 by Melanie Mingas
Discover how Shopmium is betting big on cookie-free seed data to tap richer audience insights
The 10 sins of ecommerce: backed by data
November 17 by Anna McKibben
The 10 consumer bugbears for ecommerce merchants to address
FIFA doubles down on fan experience ahead of World Cup kick off
November 16 by Adam Jeffs
FIFA is embracing digital fan experiences that will revolutionize sports viewing
Reimagining insurance operations with AssistEdge automation
November 11 by CX Network
Overcome the complexity of insurance industry CX with intelligent automation
How the metaverse will change the way we deliver CX
November 05 by Adam Jeffs
CX expert from The Sandbox offers his best advice for getting started in the metaverse and shares his predictions for its development in the coming years
