CX Network Glossary: Self-Service
A platform that allows the customer to acquire the desired information or resolution without assistance from a live agent. Examples include virtual agent technology, IVR, and website FAQ sections.
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[BY INVITATION ONLY] Beyond FAQs: Building robust self-service powered by AI
16 May, 2024
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2024-06-20
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2024-05-29
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[BY INVITATION ONLY] The State of contact center efficiency in the age of AI
2024-05-22
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