Tackling the Customer Experience Challenges Within the Travel Industry

Contributor: Zarina de Ruiter
Posted: 08/16/2015
Customer Experience Strategy & Challenges Travel Industry
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Thursday, 13 August 2015 –

Customer experience leaders from within travel provide insights on what makes this sector challenging, and what the biggest rewards are of working within the industry.

Regardless of what industry you’re working in, the number one priority for customer experience leaders is of course the customer and ensuring that they receive a great service from the company across all touch-points.

But while there are some aspects of customer experience that are integrated into strategies across sectors, there are additional challenges and rewards that are unique to a particular industry.

In previous months we’ve tackled the differences of CX in financial services and the technology sector, and today we’re sharing insights from experts about the travel industry to coincide with our spotlight on this industry.

SEE ALSO: How Ryanair’s CMO Turned the Airline’s Bad Boy Image Around

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Contributor: Zarina de Ruiter