Why, When and How to Invest in Your Customers

Contributor: Zarina de Ruiter
Posted: 06/10/2015
Investment to fix the gap between loyalty programmes and actual customer loyalty
Rate this Article: 
Be the first!

These retention strategies will bridge the gap between loyalty programmes and actual customer loyalty.The Communications Customer Satisfaction Survey carried out in 2013 suggests that apathy is compelling more mobile users to stick with their current supplier than strong customer experience. Similarly, a study of 4000 costumers from around the

By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
zarina
Contributor: Zarina de Ruiter