6 Building Blocks for a Customer-Centric Culture

Contributor: Zarina de Ruiter
Posted: 05/06/2015
Building Blocks for a Customer-Centric Culture
Rate this Article: 
Be the first!

Insights from Lloyds Banking Group, about how the company has put their customers at the heart of all their internal processes.Insurance companies are under increasing pressure to achieve customer-centric transformation of their services to build customer trust and improve public perception of the industry. No longer can insurance companies

By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Join CX Network for:
  • Access to expertly produced market reports, CX Talk videos, industry interviews, white papers, infographics, podcasts and more
  • Weekly newsletters with a round up of the latest content
  • Exclusive invitations and offers to attend our global customer experience and marketing events
  • Networking opportunities with an extensive community of CX decision-makers
zarina
Contributor: Zarina de Ruiter