6 Building Blocks for a Customer-Centric Culture

Contributor: Zarina de Ruiter
Posted: 05/06/2015
Building Blocks for a Customer-Centric Culture
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Insights from Lloyds Banking Group, about how the company has put their customers at the heart of all their internal processes.Insurance companies are under increasing pressure to achieve customer-centric transformation of their services to build customer trust and improve public perception of the industry. No longer can insurance companies

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Contributor: Zarina de Ruiter