CX TALK: How Monarch Bank’s Employees Become Brand Icons

Posted: 04/20/2017


Nancy Porter is the SVP, Marketing & Sales at Monarch Bank. In an interview at the Customer Experience Exchange for Financial Services: US she spoke about:

  • The importance of culture and how they make sure employees are their walking and talking brand icons
  • The most important aspects of a CX strategy
  • Why training, marketing & sales are under one umbrella at the Bank
  • The future of customer experience, especially in financial services
  • And more!


Watch the full interview below.

By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Join CX Network for:
  • Access to expertly produced market reports, CX Talk videos, industry interviews, white papers, infographics, podcasts and more
  • Weekly newsletters with a round up of the latest content
  • Exclusive invitations and offers to attend our global customer experience and marketing events
  • Networking opportunities with an extensive community of CX decision-makers
Contributor: