How to Maintain Drive in Customer Experience Programmes
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At the CEM in Telecoms Global Summit 2016, Carlos Graham, Chief Customer Officer at telecoms organisation ETB, held a presentation on the key to maintaining drive in customer experience programmes. He also discusses how to get support for your CX programme from the C-suite by going to the Board.
For more from the event, check out:
- Presentation by Stijn Marten, CMO of VikingCO
- Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
At the CEM in Telecoms Global Summit 2016, Carlos Graham, Chief Customer Officer at telecoms organisation ETB, held a presentation on the key to maintaining drive in customer experience programmes. He also discusses how to get support for your CX programme from the C-suite by going to the Board.
For more from the event, check out:
- Presentation by Stijn Marten, CMO of VikingCO
- Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
Topics:
Customer Experience
Contact Center
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