Croatia Telecom's Secret to Delivering a Differentiated CX
Add bookmarkIn this interview from the CEM Telecoms Global Summit in 2016, Luka Baranovic, Customer Experience Management Director at Croatia Telecom discusses:
- The biggest customer experience challenge from the past year – and how they tackled this at Croatia Telecom
- What challenges he predicts will be impacting the telecoms industry in the next 12 months
- What areas Croatia Telecom will be investing in to enhance their CX delivery
- How the digital disruption is impacting their customer experience strategy
- The secret to differentiating the customer experience and staying ahead of the competition
For more from the event, check out:
In this interview from the CEM Telecoms Global Summit in 2016, Luka Baranovic, Customer Experience Management Director at Croatia Telecom discusses:
- The biggest customer experience challenge from the past year – and how they tackled this at Croatia Telecom
- What challenges he predicts will be impacting the telecoms industry in the next 12 months
- What areas Croatia Telecom will be investing in to enhance their CX delivery
- How the digital disruption is impacting their customer experience strategy
- The secret to differentiating the customer experience and staying ahead of the competition
For more from the event, check out:
- Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
- Presentation by Stijn Martens, CMO of VikingCO
- Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- Presentation by Carlos Graham, Chief Customer Officer at ETB