CX TALK: Argos’ Framework for the Future of Contact Centres

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James Leech is the Head of Customer Services at retailer Argos. In an interview at the Executive Customer Contact Exchange UK he spoke about:

  • Developing new digital customer contact channels
  • Overcoming the challenges of a contact centre transformation
  • The role of contact centres in personalisation
  • How to reshape contact centre strategies in the digital age
  • How he sees the future of contact centre and how they’re preparing for the changes at Argos


Watch the full interview below.


James Leech is the Head of Customer Services at retailer Argos. In an interview at the Executive Customer Contact Exchange UK he spoke about:

  • Developing new digital customer contact channels
  • Overcoming the challenges of a contact centre transformation
  • The role of contact centres in personalisation
  • How to reshape contact centre strategies in the digital age
  • How he sees the future of contact centre and how they’re preparing for the changes at Argos


Watch the full interview below.


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