What Data Can Do for Customer Contact Centres

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Posted: 02/15/2017
Data Customer Contact Centres
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In this content piece ahead of Customer Contact Week, we speak to Nicola Millard, Customer Insights & Futurology at BT, and Philip Purdy, Customer & Client Services Manager at Travelzoo, who discuss how data and analytics is impacting customer contact centres.

What Data Can Do for Customer Contact Centres

Contributor: